Calculate Shipping
Shipping within India is absolutely free of cost while outside India it
depends upon the country where the gift has to be delivered. The exact
amount of shipping will be specify by an online bill before the payment
procedure begins. It separately mentions the actual amount of product/s &
shipping charges. In the case of multiple volumes of a single item, each
volume will be counted as one unit for calculating the shipping charges. For
more details about the shipping charges, you may
click here .
Payment Options
You can make payment with your
Credit Cards, Debit Cards/Net Banking facility options. Currently Virtual
Rakhi accepts Credit cards (all Indian and International):
- • Master
- • Visa
- • Diners Club
We also accept payment made through the
various Debit Cards/Net Banking facility options like:
- • Citibank Bank Account Online
- • ICICI Bank Infinity Net-Banking
- • Citibank Suvidha Online
- • HDFC Net-Banking
- • UTI Bank iConnect Net-Banking
- • Citibank NRI Rupee Checking A/C
Note: Near future we are planning to provide other banking
facility.
Virtual Rakhi accepts your Credit Card details through the SSL protocol.
All transactions are secured, powered by SSL encryption. Secure Sockets
Layer (SSL) allows software to communicate with Web servers in a secure and
encrypted manner. This guarantees that your information is inaccessible to
any third party, which makes the data highly confidential.
Feedback/Complaints
Backed with years of experience and knowledge, Virtual Rakhi is serving
with an objective of providing best services & for maintaining the high
degree of security, reliability & confidentiality. We provide you the
highest quality of gifts which kindle great pleasure for both sender and
receiver. If you have any comments, complaints regarding the service,
quality of gifts etc, let us aware with the same on orders@virtualrakhi.com.
We will be highly gratified with your warm thoughts & ideas that can
finally help in improving our efficiency and effectiveness.
Query About Your Order
At Virtual Rakhi we ensure to solve your questions regarding your order.
Its our primary objective to aware you with the latest developments taken
place concerning your placed order. We always keep in touch with you during
the different stages of ordering and shipping process. Below, are the
accurate answers of queries concerning to your order:
- Order confirmation to me
When you place the order, Virtual Rakhi will send you an e-mail
confirming each order registered with us. So make sure that your e-mail
id is valid. The e-mail also indicates your order number that can be
used later for checking the status.
- Actual delivery time for an order
Virtual Rakhi provides you the facility to deliver your order on a
particular date. While placing your order online, you can simply select
the date on which you want your gift to be delivered. We will deliver
your gift on the specified date provided it gives us a minimum of 6
working days after securing your payment. It is actually happened in two
steps- Products are delivered to the destination point through the
courier services. Virtual Rakhi normally takes 1-3 working days for
delivering the product to courier company. Similarly, depending upon the
destination, courier company also takes usually 1-3 working days for
completing the delivery process. So while calculating the shipping time,
transportation time taken by courier company is also required to be
taken into consideration. 7-10 working days are required for sending
gifts outside the india. Please be clear that no shipment is possible
from Virtual Rakhi on Sundays or any other public holidays due to the
non-availability of our fulfillment partners.
- Shipment Mode
All the gifts are packaged at Virtual Rakhi and handed over to our
fulfillment partners for final delivery.
- Delivery Location
Virtual Rakhi delivers gifts both inside and outside India. We provide
the delivery services for almost every part of the world.
Using Virtual Rakhi Services
Virtual Rakhi is a secured shopping site, which provides a platform for
gifting and shopping of beautiful and decorative Indian craft items and
exclusive Indian products. Virtual Rakhi is committed to provide the
user-friendly navigation for the support of its users. You can select any
product from the wide variety of the product categories available on Virtual
Rakhi. You may click on the links provided below for step by step processes.
Sending Gifts From Virtual Rakhi
Virtual Rakhi, a well-established brand name in the online shopping trade,
provides a potent platform for gifting and shopping of ethnic and classic
Indian craft items and exclusive Indian products & fresh flowers.
Virtual Rakhi is a secure shopping site, which provides the full security
and reliability to its customers.
How To Create User Account
If you are a new user, you have to create your account first so that you
can be registered with Virtual Rakhi. For creating your account, you have to
fill your email address, password, confirm password and click on 'Sign Up'
button. A form is displayed which asks you about your personal, billing
address information. Submit all the information carefully as it will be used
for further communication purpose in future. Virtual Rakhi is a secured
shopping site therefore every information which you share with us will be
kept safe and secure.
Order Placing On Virtual Rakhi
Virtual Rakhi is a secured shopping site. You can select the gift/s of your
choice out of our wide product categorization. Just click on 'Buy Now'
button. When you will click on this button, the product will be added in
your shopping cart. You can add many more products in your shopping cart.
Press 'Check Out' button for the billing, delivery addresses and payment
procedures.
How To Track Order Status
For knowing the current status of your orders just log in to 'My Account'
and click on 'Order History' option. All the orders placed on Virtual Rakhi
have to follow a systematic procedure of Processing, Processed before it
finally enters into to the 'Shipped' state:
a) Processing: It is the first stage which is the default status for your
order and it comes as soon as an order is placed.
b) Processed: It indicates that your order/payment has been approved by our
payment gateway. We are ready with the product to deliver it as per your
specifications.
c) Shipped: It means that your order has been successfully shipped from our
end.
d) Cancelled: It means that your order could not be approved by our payment
gateway or we are not in a position to deliver the goods due to some
constraints.
Canceling an Order
1. You can cancel your orders until and unless they are not entered
into the shipping process. Order will be canceled till they are in the
processing mode. If an order enters into the processed mode then you can not
cancel it.
2. For canceling an order just click on
My
Account link in the top right of any page on the site. After login,
'My Account' page is displayed where you have to click on 'Order History'
link to see the details of your placed order. To cancel your order you need
to click on the 'Enquire' link relating to that particular order. Afterwards
a webpage with a text area & Submit button will be displayed. Over here
you need to type your request for cancellation in the given text area and
then click on the 'Submit' button. You can also click on order number to see
the details & send your request for cancellation by 'Click here to
enquire the order status' link.
Update My Profile
You can update your e-mail address, personal information, billing address
by 'My Profile' link.
Chang your Login Password
You can change your login password by 'Change Password' link.
Previous Purchased History
You can get the previous Purchased history of your orders.
Personalized Address Book
In '
My Account' option, you can click on
'My Address Book' where you can store up-to 25 contacts and addresses for
shipping.